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Locust Hill. Fort Adams,
Mississippi. Photograph courtesy of Joyce M. Coleman
Biography
Joyce M. ColemanJoyce M. Coleman
 Joyce
Coleman is a speaker and management consultant in the areas of
customer-focused enterprise and peak performance.
She is also an author and storyteller.
Coleman,
raised in rural pre-civil rights Mississippi, became the nation's
first black female officer and executive at a major international
airline She headed the consumer affairs division, where she
developed innovative frontline empowerment programs that
dramatically improved the airline's customer service profile. She
later re-engineered the in-flight services division, using a
"best practices" systems model. Her leadership helped
the airline re-establish itself as a dominant U.S. carrier in the
mid-90s.
Joyce
Coleman is the author of the critically acclaimed memoir, Soul
Stirrings: How looking back gives each of us the freedom to move
forward, a companion Study Guide for grades 4-12, and an
E-book, Write, Publish, Prosper from What You Know. She
authored several business-oriented writings that are published
widely on the Internet. Titles include Confessions of a
Reluctant Saleswoman, A Case for Service Excellence, A
Holiday Gift: the Gift of Family History and Wisdom, and Seven
Secrets on How to Ace the Corporate Game.
She
wrote, produced and starred in a one-woman show, Porch Wisdom,
to rave reviews. She is the president of an online publishing
company, www.locusthillpublishing.com
. Joyce
is currently an executive manager at Osprey, a St. Louis based
strategy and research consultancy, and works closely with St.
Louis based LLIFE, Inc. in project development and Success-Network
facilitation.
Joyce
has developed and implemented immensely successful programs for a
fortune 500 company, universities, and other organizations. Her
work has consistently earned high marks from internationally known
third party audit companies, and resulted in improved service,
lower costs, and greater satisfaction among customers and
employees.
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